• In order to be eligible for a refund on items you wish to return , please check our returns policy first.

• Upon receipt and inspection of your returned item/s in accordance to our returns policy, we will notify you and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method deducting a delivery fee . Please remember it can take some time for your bank or credit card company to process and post the refund too.

• If not approved , the item/s will be returned back to you and a delivery fee will be charged . 

In case of a return/refund request, Please contact us at hello@venetajewels.com to be able to assist you further.  

 

 

1. Your order did not reach you due to factors out of our control (in the case where you provided us with an incorrect address).For that , Please always double check your address details before placing an order. 
2. Your international order did not reach you due to other uncontrollable factors (such as customs clearance issues , natural disasters, ..)
3. The items you purchased were on FINAL Sale. We do not refund during final Sale period.
4. The item you purchased were EARRINGS. For hygienic reasons, earrings are excluded from returns & refunds. 
5. The item you purchased was a personalized multi-charm piece you customized.

If you wish to make any refund, check our Returns policy .